Privacy Policy

Effective Date: 18/12/2024

Village Harmony Guest House we operates the website villageharmonystay.com. This Privacy Policy describes how we collect, use, and protect your personal data when you use our services or visit our website, in compliance with the General Data Protection Regulation (GDPR).

By accessing our Website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Data Controller

Village Harmony Guest House
Address: Palolem, Canacona, Goa, India
Email: [email protected]

2. Data We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us:

  • Name
  • Email Address
  • Phone Number
  • Address
  • Payment Details (processed securely via third-party payment processors)

b. Data Collected Automatically:

  • IP Address
  • Browser Information
  • Cookies and Usage Data (for analytics, site functionality, and marketing purposes)

c. Booking Information:

  • Room preferences
  • Check-in and check-out dates
  • Special requests or accommodations

d. Communication Data:

  • Records of communication, such as emails or inquiries.

3. Legal Basis for Processing Data

We process personal data based on the following legal grounds:

  • Contractual Obligation: To fulfill bookings and provide accommodation services.
  • Consent: When you opt-in for newsletters, promotions, or marketing communications.
  • Legitimate Interest: To improve our services, marketing efforts, and Website performance.
  • Legal Compliance: To comply with tax, regulatory, or law enforcement requirements.

4. How We Use Your Data

We use the collected data for the following purposes:

  1. To manage bookings and reservations.
  2. To communicate with you about your stay or inquiries.
  3. To improve our Website and services.
  4. To send promotional or marketing materials (with your consent).
  5. To comply with legal or regulatory obligations.
  6. To prevent fraud, misuse, or security issues.

5. Data Sharing

We do not sell or rent your personal data. However, we may share your data with:

  • Service Providers: Third-party vendors (e.g., payment processors, IT providers) who help us operate our business.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Booking Platforms: If you book our rooms through third-party websites.

All third-party service providers are contractually obligated to handle your data securely and in compliance with GDPR.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Booking Records: Retained for 7 years for tax and legal compliance.
  • Marketing Data: Retained until you withdraw consent (unsubscribe).
  • Communication Data: Retained for 2 years.

When data is no longer needed, we securely delete or anonymize it.

7. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

  1. Right to Access: Request a copy of the data we hold about you.
  2. Right to Rectification: Request corrections to inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your data (subject to legal obligations).
  4. Right to Restrict Processing: Request restrictions on how we process your data.
  5. Right to Data Portability: Request transfer of your data to another controller.
  6. Right to Object: Object to data processing for legitimate interests or marketing purposes.
  7. Right to Withdraw Consent: Withdraw consent for marketing or processing activities.

To exercise your rights, contact us at [email protected].

8. Cookies and Tracking Technologies

Our Website uses cookies to improve user experience and analyze traffic. Cookies are small files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To understand how visitors interact with our Website.
  • Marketing Cookies: To provide targeted advertisements (only with consent).

You can manage or disable cookies through your browser settings.

9. Data Transfers Outside the EU

If we transfer personal data outside the European Union (e.g., for hosting or processing), we ensure adequate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy Decisions (countries recognized by the EU as providing adequate data protection)

10. Security Measures

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. These include:

  • SSL encryption for secure data transmission.
  • Restricted access to personal data.
  • Regular security audits and updates.

However, no system can guarantee 100% security. If a data breach occurs, we will notify affected users and relevant authorities as required by law.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated Effective Date. Please review this policy periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Village Harmony Guest House
Email: [email protected]
Address: Palolem, Canacona, Goa, India

Thank you for choosing Village Harmony Guest House!